Close Photoshop Elements.
Last updated on
May 16, 2021
Issue
On a Windows system, when you are trying to apply an online template on a photo collage, you get the following error message:
Could not complete your request because the file could not be found.
Reason
This error occurs when the Internet connection is lost while downloading an online template.
Workaround
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Delete the following files:
- C:\ProgramData\Adobe\Photoshop Elements\17.0\ThumbDatabase.db3
- C:\ProgramData\Adobe\Photoshop Elements\17.0\Locale\MediaDatabase.db3
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Launch Photoshop Elements.