Illustrator on the web (beta) FAQ

What is Illustrator on the web? 

Adobe extends Illustrator to the web for creating, editing, and sharing Illustrator cloud documents (.aic). Creators can design right in the browser and even share a link so that collaborators can open and make basic edits without downloading the app.  

How is Illustrator on the web (beta) different from Illustrator on desktop? 

Illustrator on the web (beta) supports core desktop workflows and features so that you can create logos, marketing graphics, illustrations, and more, in a more modern user interface that is easily accessible in the browser. As we continue to expand functionality, we welcome your feedback on features you would like to see.

How can I get access to the beta program?

Illustrator on the web (beta) is rolling out gradually across countries. If you cannot access the app now, it will become available within a few days as part of your Illustrator subscription. The app will also be available to Enterprise and Teams users soon.

What happens to my assets created in the beta version? How do I save them for future use?  

We encourage you to explore Illustrator on the web (beta), where your documents are stored as cloud documents. You can access the cloud documents in Illustrator on the desktop app and continue to work on them. When testing the beta version, we recommend downloading copies or backups of important documents or production content... you know, just in case!  

Which browser do you recommend?

You can edit and save changes to cloud documents in Illustrator on the web (beta) using Google Chrome and Microsoft Edge. We will soon bring editing to other browsers, such as Safari.  So, keep yourself updated on the minimum requirements to use Illustrator on the web (beta).

Can I use Illustrator on the web (beta) on a mobile / tablet browser?  

You can currently edit in Illustrator on the web (beta) on non-mobile web browsers only. For iPad, we recommend you try Illustrator on the iPad, which is included in your Creative Cloud subscription. Download Illustrator on the iPad from the App Store. 

What happens when I lose access to the Internet?

Changes are autosaved, so if you lose connection, there’s nothing to worry about. The changes made to the document will be synced to the cloud once the connection is restored.

Supported features

Does Illustrator on the web (beta) have all capabilities available in the desktop application?

Illustrator on the web (beta) supports core desktop workflows and features so that you can create logos, marketing graphics, illustrations, and more, in a more modern user interface that is easily accessible in the browser. As we continue to expand functionality, we welcome your feedback on features you would like to see.

Can I open my files created in Illustrator on the web (beta) in the desktop app?

Yes, you can open your files created in Illustrator on the web (beta) in the desktop app in two ways:

• Open your file on Illustrator on the web (beta) and navigate to the top right corner, Open in desktop app, and it will open in Illustrator desktop. 
• Open Illustrator desktop, and on your home screen, you'll find your saved files synced from Illustrator on the web (beta).

What file formats does Illustrator on the web (beta) support?

You can export your files in Ai, AIT, PNG, SVG, JPEG, or PDF formats.

Where is the Save button? How often is my work saved?

Illustrator on the web (beta) automatically saves your work to your cloud documents every 3 minutes. It'll also auto-save if you try to close or refresh the browser or switch to another app or tab. You can manually save your document using the app menu   or press Cmd/Ctrl+S.

How do I access a file someone shares with me for collaboration in Illustrator on the web (beta)? 

To access a shared Illustrator file, please use the link they sent you to open the file in Illustrator on the web (beta). Note that only one collaborator can edit a cloud document at a time (called asynchronous editing) in Illustrator (web or desktop).

Troubleshooting

My document is taking too long to load. What do I do?

The device and internet connection need to be good. We are also constantly improving performance. If you continue to see the issue, please report it here.

My browser crashed when I was designing. Where can I find my saved designs?

You can find all your saved designs in your Illustrator on the web (beta) homepage. Your work is automatically saved in your cloud documents every 3 minutes.

What should I do if I get an error or a crash while working with Illustrator on the web (beta)?

If you get an error or crash while using Illustrator on the web (beta), do any of the following:

• Try your edits again in a new browser window.
• Make sure your browser is up to date with the latest updates from Google or Microsoft.
• Clear your browser cache and cookies.
• Restart your computer.
• If you’ve tried the above and are still having issues, please let us know on the Adobe Illustrator on the web (beta) community by starting a new conversation using the Bug option.

How do I get the system info that I'm being asked for?

If you're being asked for OS, graphics card, RAM, and CPU information to help with an issue investigation, do any of the following:

Windows:

• Click Start and type/search for "dxdiag" (this is the DirectX diagnostic tool).
• In Dxdiag, use the System (CPU/RAM) and Display (GPU) tabs to gather the requested system info.

macOS:

• Follow the steps mentioned in the System Information on your Mac.

Support

Where do I report bugs for Illustrator on the web (beta)? 

Illustrator on the web is still in beta, so you may encounter some bugs while working. Please report issues or provide feedback in the Adobe Illustrator on the web (beta) community. Head there to log a bug, vote on an issue, or start a new conversation using the Web topic. We appreciate any and all feedback!

Where can I share my ideas for Illustrator on the web (beta)? 

We look forward to hearing your ideas for Illustrator on the web (beta) as we continue to build the experience. Please share your ideas in the Adobe Illustrator on the web (beta) community.

Have a question or an idea?

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