Get answers to frequently asked questions about using Generate video.
Using Generate video
What should you consider when using Generate video on the Firefly website for the best experience?
Here are some key considerations to keep in mind to maximize your experience while using Generate video:
- Generate video is only available on desktop.
- Use only the Chrome browser.
- Use only English for the prompts. Prompts should contain at least eight words and must not exceed 1800 characters.
- Keep your tab or browser window open while the video is being generated.
- Avoid generating content in multiple windows or browser tabs simultaneously. If you encounter any errors, wait for about a minute and then try again.
- Make sure you have the rights to use uploaded images when generating videos. Alternatively, you can create images using the Text to image feature.
What are the top use cases for the Generate video feature?
Here are some of the top use cases:
- Add atmospheric elements such as smoke, lens flare, and water on the overlay of a black or green screen.
- Animate an image. For example, animate water flows for a waterfall.
- Animate in 2D or 3D, including claymation, to communicate creative intent.
- Graphics and text videos.
- B-roll focused on plants, animals, and landscapes – particularly with camera motion. Additionally, generate a b-roll from a single frame or image.
My pending video disappeared. How do I recover it?
Pending videos are saved within your browser session. Closing the browser tab will result in the loss of your video generation progress.
How do I change the cropping of my image?
Our video model may need to crop your image to fit the required image size the model is expecting. This is done from the center, so you may lose part of the image around the edges. To crop an image yourself, you can use Adobe applications like Adobe Express.
A seed is a number that helps start the process. It controls the randomness of what the AI creates. If you use the same seed, prompt, and control settings, you can regenerate a similar asset.
If the properties such as prompt, uploaded image, and controls are changed, the same seed is used. If the properties remain the same, a new seed is generated.
Why do I keep getting similar looking people in my video generations?
When you change any setting or prompt, the seed will remain the same. This will often give you humans that appear to have a similar appearance in terms of race, ethnicity, or skin tone. Changing the seed number under Advanced Settings could change the racial, ethnic, or skin tone of the humans.
Technical requirements
What operating systems are supported?
Generate video can be used on desktops running the following operating systems:
- Windows: Version 10 or later
- macOS: Version 12 or later
- ChromeOS
Video generation is supported only on desktops and is currently not available on mobile devices.
What browsers are supported?
Generate video supports Chrome 108 or later.
What file types are supported for uploading images?
JPG and PNG file types are supported.
Handling error messages
Why am I getting an error that I need to request access to the Firefly website?
If you encounter an access error, ensure you are logged in with the same email or Adobe ID with which you received the invite. If you are still unable to access the website, use the "Contact Program Admins" link on the page.
Why am I getting a "Something went wrong" error?
If you get the "Something went wrong" error, Firefly may be at capacity. You can wait for a moment and try again. You can also consider revisiting the prompt and ensuring it's within 1,800 characters.
Why am I getting a "Can't Load Something went wrong. Please Try again." error?
You may be using multiple browser windows or tabs to generate videos. Only one video is allowed per person at a time. If you experience trouble generating a video, wait about a minute and try again.
Known issues
What are some of the known issues?
- Human and animal forms distort as they move.
- Unwanted objects are added to the generated video.
- Unintended subject or object motion.
