Error "Exit code: 26" when deploying a package
When deploying a package created using Creative Cloud Packager, you see the following message in the PDApp.log file:
Exit code: 26 - Media swap required to continue installation, cannot proceed.
Related errors in the log files can include:
11/22/33 11:22:33:444 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 525888 | The return code from the Adobe Installer Process is (26).Stopping the installation process.
11/22/33 11:22:33:444 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 525888 | Failed to delete payload information ({[Hexidecimal code]}) from dependency data table in local media db- [various characters]
11/22/33 11:22:33:444 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 525888 | Failed to Fix dependencies in media db
11/22/33 11:22:33:444 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 535848 | Media Failed ([file name])
Solution: Re-create the deployment package
Some files are missing from the installation package. Re-create the package. See Create packages.
Also, re-create media_db.db and any associated files. Delete the CAPS database folder and its backup from any computers to which the package was deployed:
Windows
- Program Files\Common Files\Adobe\caps
- Program Files\Common Files\Adobe\backup
Mac OS
- /Library/Application Support/Adobe/caps
- /Library/Application Support/Adobe/backup