Open the Creative Cloud desktop app.
Last updated on
Sep. 18, 2024
If you encounter issues with Creative Cloud apps not showing available updates, follow the steps to resolve the problem.
Note:
For Enterprise and Teams customers Contact your team administrator or IT department if you can't view the available updates. It’s possible that update capabilities have been restricted for individual users within your organization.
What to do if updates are not being displayed?
Try these solutions in the given order if updates aren't displayed for Adobe Creative Cloud apps:
1. Check the minimum system requirements
Ensure that your computer and operating system meet the minimum system requirements.
2. Manually check for updates
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In the Updates screen, select Check for updates.
Checking for updates will display the required app updates.
Checking for updates will display the required app updates. -
The Updates screen displays all the apps that need to be updated. Select Update next to the apps you want to update.
Note:
If you aren’t using the latest version of the Creative Cloud desktop app, a prompt to update will appear. Select Update.
3. Sign out and sign back in
Sign out and sign back in to the Creative Cloud desktop app. For detailed instructions, see Sign in to activate Creative Cloud apps.
4. Restart the Creative Cloud desktop app
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Open the Creative Cloud desktop app.
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Use these keyboard shortcuts to force the app to close and restart itself and all associated processes:
- Windows: Ctrl + Alt + R
- macOS: Command + Option + R
Note:It might take some time for the Creative Cloud desktop app to restart itself.
5. Remove the OPM.db file and then log in again
Remove the OPM.db file and log in to the Creative Cloud app using the Adobe ID associated with your membership.
For Windows
Locate the OPM.db file in the \Users\<user>\AppData\Local\Adobe\OOBE
folder.
To view the hidden AppData folder, see Show hidden files, folders, filename extensions in Windows.
For macOS
Locate the OPM.db file in the /User/<user>/Library/Application Support/Adobe/OOBE folder.
To access the hidden user Library folder, see Access hidden user library files.
6. Remove the affected Creative Cloud app and then reinstall it
Remove and reinstall the affected app. For detailed instructions, see Uninstall or remove Creative Cloud apps.