Quit Creative Cloud in Task Manager (Press Ctrl + ALT + Del to open Task Manager).
Last updated on
Jul. 24, 2024
Creative Cloud desktop app displays a black screen at sign-in
The Adobe Creative Cloud desktop app displays a black screen at sign-in. This behavior can occur for many reasons, such as faulty applications, outdated drivers, or malware infections. Try the solutions below to resolve the issue. Move to a subsequent solution only if a previous one doesn't fix the issue.
Solution 1: Remove the OPM.db file
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Remove the OPM.db file from C:\Users\{user_name}\AppData\Local\Adobe\OOBE\.
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Navigate to C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\.
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Right-click Creative Cloud.exe and choose Properties.
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On the Compatibility tab, check Run in 256 colors and select Apply.
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Sign in to the Creative Cloud desktop app with your Adobe ID and password.
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Close the Creative Cloud desktop app.
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Remove the check for Run in 256 colors from the Compatibility tab under Properties.
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Restart the Creative Cloud desktop app.
Solution 2: Run Creative Cloud in safe mode
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Start your computer in Safe mode with networking following the steps for your operating system:
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Sign in to the Creative Cloud desktop app with your Adobe ID and password.
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Restart your device.