Adobe Connect Support

Last updated on Oct. 7, 2024 | Also applies to Adobe Connect 10, Adobe Connect 8, Adobe Connect 9, Connect for mobile

Find support related information, answers, troubleshooting instructions, tips and best practices, and contact information to reach the official Adobe Connect Support team.

Review the topics below for a resolution to your issue or for assistance in contacting an Adobe customer care representative.

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Adobe Connect On-Demand Training - YouTube Channel
MP4 Recording Conversion
Seminar scheduling for Connect 9.1
Best practices for meeting hosts and presenters
Improve results from VoIP audio and telephony
Get started with events (video)
Administration
Mobile

Help with your meeting
Connection test | Troubleshoot connection problems
Help with add-ins
Report an outage
Latency or performance issues with meetings

Administration FAQs
Reset your password
How To for admins
Create users and groups
Groups and permissions

Common recording issues
MP4 Recording Conversion
Audio missing from recording
Out-of-synch recording
Best practices for recordings (video)

Concurrent Leaner license updates in Connect 9.3.
Why are my Seminars in standby mode in Connect 9.1?
Create and edit event templates Video Tutorial: Click Here
Create an event template for 2 speakers Video Tutorial: Click Here
Run seminars for 600 or more attendees
Issues with reports

Manage your service plan account
Cancel your service plan account
Convert your trial to a paid plan
Help signing in to your account
Help using the Licensing Website (LWS)

Note:

Opening cases through the online Support portal has been decommissioned. Please click on the conversation icon on the bottom right corner to speak to a Product Specialist.

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Adobe Connect Support

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