Try to reduce the amount of memory allocated to other applications:
- On Windows, select Edit > Preferences > Memory & Performance.
On macOS, select After Effects > Preferences > Memory & Performance.
When you run After Effects, you could receive messages like, "Unable to allocate 0.000 MB of memory" or, "Unable to allocate 0.002 MB of memory."
It can be a project-specific issue or a system configuration issue.
You could try the steps listed below to resolve the issue.
Try to reduce the amount of memory allocated to other applications:
Change the RAM reserved for other applications and click OK.
Purge Memory and Disk Cache:
Another way to clean Media and Disk cache is:
If Mercury Transmit is enabled, disable it.
On Windows, go to Edit > Preferences > Video Preview and uncheck Enable Mercury Transmit.
On macOS, go to After Effects > Preferences > Video Preview and uncheck Enable Mercury Transmit.
Remove any third-party plugins.
macOS location
/library/application support/adobe/common/
Windows location
C:\Program Files\Adobe\Common\Plug-ins
C:\Program Files\Adobe\Adobe Media Encoder CC 2017\Support Files (for external plugins)
Create a pre-comp of the existing composition. To create a pre-comp, select all the tracks in the timeline and right click. From the drop-down menu, select Pre-compose.
Reset preferences for After Effects. Ensure After Effects is closed in your machine (while following the steps).
macOS
Windows
Check the composition creating issue:
Ensure that the Illustrator files are offline or try to convert the Illustrator files to Shape layers.
If you have used multiple display cards, disable one of them.
If you have applied any expressions, convert them to keyframes.
Try to open the project in After Effects.
Disconnect any extra monitor attached.
If you run into any other issues, or you want to post, discuss, and be part of our knowledgeable community, visit the After Effects forums. To report suspected bugs or suggest modifications to existing features in an Adobe product, use the Feature request/bug report form.