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Reset or change your Adobe password

Last updated on Nov 11, 2024 | Also applies to All Apps

Learn how to reset a forgotten password or change your existing password.

Reset forgotten password

Go to https://account.adobe.com.
Select Get help signing in.

This initiates the process of resetting your password.
Select Reset your password.

If you don't remember your email account or Adobe ID, select Find your account.
Enter your email address and select Continue.

You are now prompted to verify your identity.
Enter the code sent to your email address.

Select Resend Code if you didn't receive the verification code on your email address.

Note:

If you have added a phone number and enabled two-step authentication, you'll receive a code on your phone number as well to verify your identity.
In the Update your password screen, enter your new password twice to confirm, then select Update password.

Select Sign out of all active logins for signing out from your Adobe account on all devices.

You've successfully updated your password.

If you can't find the email from Adobe in your inbox, check your spam or junk folder. If you still can't find it, see Didn't receive expected email from Adobe.

To ensure the security of your account and data, it is a good idea to periodically change your account password.

Sign in at https://account.adobe.com/security.
In the Password section, select Change.

On the Sign-in and security page, you can also perform tasks such as adding a passkey, turning on or off two-step verification, and connecting your social accounts with your Adobe account.
In the Verify your identity window, enter your current password in the provided space and select Continue.
In the Update your password window, enter your new password twice to confirm, and then select Update Password.

Select Sign out of all active logins for signing out from your Adobe account on all devices.