Adobe Express app FAQ

Find answers to the most frequently asked questions about the new Adobe Express app on mobile and iPad.

What is the new Adobe Express app? 

The new Adobe Express app is an entirely new version of Adobe Express, now available on mobile and iPad, which will replace the prior version of the Adobe Express app. The new version brings new video creation, generative AI, social content scheduling, and branding capabilities to mobile, along with many other features, including the ability to work across desktop and mobile phones. Eligible devices can now download the app via Google Play and Apple App Store.

Can I keep using the prior version of the Adobe Express app now that the new version is available?  

Now that the new version of Adobe Express on mobile is generally available, eligible users will be sent straight to the new Adobe Express app experience to try out the new features and capabilities. After exploring, you'll have a choice to stay in the new app and trigger file migration or temporarily return to the prior version of the app. If you choose to migrate, you'll no longer have access to the prior version of the app. If you would like to return to the prior version, you'll have the opportunity to do so until you are ready to migrate. Eventually, with advance notice, all eligible devices will be required to use the new Adobe Express app, and all files made in the prior version will be migrated. 

How do I migrate my files to the new version of the Adobe Express mobile app?  

Learn how to migrate your files (https://helpx.adobe.com/express/adobe-express-on-mobile/troubleshoot/migrate-files.html) and finish upgrading to the new Adobe Express app.

Why do I not see the same files across my iPhone, iPad, and desktop?

With the new version of Adobe Express now available across all iOS surfaces, ensure you have updated to the latest version of the app. Then, when you use the app, check to make sure you have fully migrated your files to the new version of Adobe Express. If you see a purple ribbon at the top of your app, follow the provided steps to migrate. If you had previously migrated on your iPhone but had separate files you created afterward on your iPad in the prior version of Adobe Express. Please migrate those separately to sync them with your iPhone and desktop files.

Will the new Adobe Express mobile app replace the prior version of the Adobe Express app on my phone or iPad?  

Eventually, yes. While there will be a period where you have the option to return to the prior version after exploring the new Adobe Express, eventually (with advance notice), all eligible users will be required to migrate their files to the new app. At this point, the prior version of the mobile app will no longer be accessible. 

How can I access the new Adobe Express app on mobile and iPad? 

The new Adobe Express mobile app is now available on many mobile devices and for all users on iPads. Review the complete list of supported mobile devices and technical requirements for Adobe Express on iPad.

• Android device: Eligible Android devices can download the new Adobe Express mobile app from the Google Play Store. 
  
• iOS device: Eligible iOS devices can download the new Adobe Express mobile app from the Apple App Store.
  

Can I continue using the prior version of Adobe Express on mobile if my device isn't yet supported? 

Yes, for a limited time before support for the prior version of the mobile app will be discontinued. We will provide an advance notice before that happens. 

In which countries is the new Adobe Express app available?  

The new Adobe Express mobile app will be available worldwide, except for China, Cuba, Iran, North Korea, Syria, Crimea, and the so-called Donetsk and Luhansk People's Republics. 

Can I access the new Adobe Express mobile app on my tablet?

The new app is now available on iPads for all new and existing Adobe Express users. Support for Android tablets and vertical orientation support for iPads is also coming soon.

Why does the new Adobe Express app feel slower than the prior version?

We are aware of performance issues on specific devices and are working on improvements over time. If you have more details about your device to share with us, please help us with a report in our Community performance thread at https://www.adobe.com/go/performance-feedback-iPad.

I was using the iPad Beta app. Can I now use the new Adobe Express app as well?

Yes, you can download the new version of Adobe Express from the App Store. Once you update your primary app to the new Adobe Express, you no longer need to use the separate beta app, which has all the same features and capabilities.

Can I continue using the Spark Video and Spark Page iOS apps now that the new Adobe Express mobile app is generally available? 

Yes, for a period of time. Eventually, all eligible devices will automatically be updated to the new Adobe Express mobile app, and the standalone Spark Video and Spark Page iOS apps will no longer be available. However, video and webpage editing will be available in the new Adobe Express mobile app. Learn more about Adobe Express video files, Spark Video, and Spark Page at https://helpx.adobe.com/express/adobe-express-on-mobile/get-set-up/spark-video-page-ios.html.

Where are my Spark Video files? (For iPhone users only)

If you use Spark Video on an iPhone and recently completed the new Adobe Express mobile app update, your Spark Video files were migrated and can be found in Your Stuff. If you haven't fully updated, please wrap up your Spark Video work. Once your files are migrated, they can be downloaded but will no longer be editable. For new video projects, please check out the video editing capabilities in the new Adobe Express mobile app. Eventually, the standalone Spark Video iOS app will no longer be available. Learn more about Spark Video files at https://helpx.adobe.com/express/adobe-express-on-mobile/get-set-up/spark-video-page-ios.html.

Where are my Spark Page files? (For iPhone users only)

If you use Spark Page on an iPhone and recently completed the new Adobe Express mobile app update, your Spark Page files were migrated and can be found within the webpage. Your files will remain editable, and you can continue your work with the new Adobe Express mobile app. Eventually, the standalone Spark Page iOS app will no longer be available. Learn more about Spark Page files at https://helpx.adobe.com/express/adobe-express-on-mobile/get-set-up/spark-video-page-ios.html.

Why can't I find icons in Adobe Spark Video?

Unfortunately, icons have been removed from Adobe Spark Video. You can no longer add or change icons, but your existing icons will not be affected.