Choose your old (previous) version of the product from the Product menu.
Last updated on
Feb 8, 2024
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Also applies to Adobe After Effects CS5, Adobe After Effects CS5.5, Adobe After Effects CS6, Adobe Audition CS5.5, Adobe Audition CS6, Adobe Bridge CS5, Adobe Bridge CS5.5, Adobe Bridge CS6, Adobe Dreamweaver CS5, Adobe Dreamweaver CS5.5, Adobe Dreamweaver CS6, Adobe Fireworks CS5, Adobe Fireworks CS6, Adobe Illustrator, Adobe Illustrator CS5, Adobe Illustrator CS6, Adobe InCopy CS5, Adobe InCopy CS5.5, Adobe InCopy CS6, Adobe InDesign CS5, Adobe InDesign CS5.5, Adobe InDesign CS6, Adobe Photoshop CS5, Adobe Photoshop CS6, Adobe Premiere Pro CS5, Adobe Premiere Pro CS5.5, Adobe Premiere Pro CS6, Contribute CS5, Contribute CS6, Creative Suite CS5, Creative Suite CS5.5, Creative Suite CS6, Encore CS5, Encore CS6, Extension Manager CC CS5, Extension Manager CC CS5.5, Extension Manager CC CS6, Flash Professional CS5, Flash Professional CS5.5, Flash Professional CS6, Photoshop Extended, Soundbooth CS5
The error "This serial number is not for a qualifying product" typically occurs when you try to install the upgrade of an Adobe product on a new computer or new hard drive.
What is a qualifying product? Installing an upgrade of an Adobe product requires a qualifying previous product — a previous full version of the product that you bought and installed on your computer. If the previous version of the product exists on your computer, the upgrade starts automatically. If the upgrade installer can't find a previous version of the product on your computer, it asks you to enter the serial number of your previous product.
Problem: This serial number is not for a qualifying product
If you receive the error, “This serial number is not for a qualifying product. Please try another” when you enter a serial number in the Serial Number Upgrade screen, try the following solutions.
Solutions
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Enter the serial number for your previous version of the product. Do not enter the serial number for the upgrade.
Note:Can't find your serial number? See Find your serial number.
Enter only numeric serial numbers without hyphens. Do not enter alphabetic characters.
The upgrade installer accepts only a valid serial number for a previous version of the same product.
Don't qualify for the upgrade?
If you do not qualify for the upgrade, you may be able to return the upgrade you purchased. See Return, cancel, or exchange an Adobe order.
Select another product or version from the Product menu in the Serial Number Upgrade screen and enter its serial number.
These applications do not use the same verification methods that more-recent Adobe applications use. Search the Adobe Support website for documentation about those applications.