Generate usage reports in Adobe Connect Central

The reporting feature in Adobe Connect enables you to quickly and easily obtain a wide variety of useful data about your Adobe Connect installation.

The wizard-based interface lets you select a general type of report, and then make choices to specify exactly the information that you need. For example, suppose that you choose to create a course report. After selecting a course, you view current enrollment details or view the entire enrollment history for the course. Another example is when you create a meeting report, you view a summary of activity for one room over time. Alternatively, you view details about one specific meeting session.

Information provided in the system usage reports help you fine-tune your Adobe Connect installation and costs. For example, you can obtain facts about system activity for a particular cost center.

Important general information about reports:

• If you have direct reports, click Manager Reports to see data about trainings completed, meetings attended, and events attended for each direct report. Click the name of a direct report to list their direct reports.

• Groups cannot be used as a sort option. The groups column contains multiple values if a user is a member of multiple groups. When a user belongs to more than one group and you sort by group, sorting only uses the first group in the list. For information aggregated by group, use the Group report option where available, for example, in the Learner and User reports.

• The default sort order for all reports that contain user names is by last name.

• Sort column information in ascending or descending order by clicking the column headers (except the group column header).

• Add or remove column headers dynamically by selecting or deselecting “Select fields” in the Report wizard.

Working with reports

After you create a report, use the Report wizard to do any of the following:

• Click New or Cancel to return to the home page of the Report wizard.

• Click Edit Query or Previous to change filter and field settings.

• Click Save Report and give the report a descriptive name so you can access it from the Saved Queries module.

• Click Print to print the report.

• Click Download Report to save the report as a CSV file.

Accessing reports

Your access to reports is based on the groups to which you belong.

Creating custom fields in reports

Adobe Connect offers you the flexibility to customize reports. Through customization, you create reports that show you just the information you want to see. You can eliminate columns of information you don’t require and add columns that give you data you need. Refining reports makes your reports smaller in size and more useful.

When you customize a user profile, the top 20 fields appear and you can assign custom field priority. It is important to prioritize custom fields in order of importance; reports include only the top ten fields, including the e‑mail custom field.

For details about how to create custom fields, see Customize user profile fields.

Analyze a sample report

The following steps were taken to create the sample report:

The sample report shows the following information:

• The name of the curriculum is ABC Curriculum.

• The report was filtered to only show data from September 1, 2006 to October 1, 2008.

• The report was filtered to only show members of the group named Alphabet Group.

• The following information shows in the Summary section:

  • In the selected group, there are 26 learners enrolled in the curriculum.

  • Of the 26 enrolled learners, 4 have completed the curriculum.

  • Of the 26 enrolled learners, 10 have completed some of the curriculum. They are reported as “Number in Progress.”

  • Of the 26 enrolled learners, 12 have not started the curriculum. They are reported as “Number not Started.”

• The following detailed information is listed below the Summary section:

  • Last name of each learner from the specified group enrolled in the curriculum.

  • First name of the learner.

  • Status of the learner, such as Not Taken, In Progress, or Complete.

  • If applicable, the certificate number for the learner. (The certificate number is a system-generated number and unique ID that proves the learner completed the curriculum.)

  • The version of the curriculum that the learner has used. (Update curriculums by adding learners or changing content and such changes. Some creators never update their curriculums, so there is one version only.)

  • Date and time the learner last accessed the curriculum.

  • The name of the group to which the learner is assigned. For this report, it is specified that only the information about learners in the Alphabet Group is viewed. So only one group name is listed.

After viewing the report, you have several options. To sort the information in different ways, click column headers. For example, in the sample report, click Last Access to see which learners have accessed the curriculum recently. You can also save, print, or download the report.

Using course reports

Course reports provide information about individual courses you created and the learners enrolled in the course. The course report shows how a course is used. The report lists if the course is taken, how often it is taken, and if users pass, fail, or complete the course. Course reports showing individual learners taking a specific course enable you to see who has taken the course, their status, and their score.

The historical course report includes information about unenrolled and deleted users. Viewing data about unenrolled and deleted learners helps you analyze how the course has been used over time. For example, you can see how many learners have not completed the course and if that number is rising or falling.

Create course reports

Read course reports

The table lists the specific information that appears in columns within course reports. All column headings do not appear in all course reports.

Using curriculum reports

Curriculum reports show how learners use a curriculum and the courses and virtual classrooms in the curriculum. The curriculum report lists summary information, such as how many learners are enrolled and how many are in progress. The report also shows information about learners enrolled in the curriculum, including their name, status, and the last time they accessed the curriculum.

The curriculum objects report lists information by learning objects, usually a course or a virtual classroom. You can see data such as the name of the learning object, the average learner score for the object, and if prerequisites are set. Viewing curriculum object data can help you analyze how learners are using specific objects within a curriculum.

Create curriculum reports

Read curriculum reports

The table lists the specific information that appears in columns within curriculum reports. All column headings do not appear in all curriculum reports.

Using learner reports

Learner reports show all course, virtual classroom, and curriculum activity for an individual or group. The individual learner report enables you to see how a learner is progressing through assigned training. Detailed information in the report includes number of assignments given to the learner, number completed, number in progress, and number not started. The group learner report shows similar information, but for an entire group instead of a single learner.

Learner reports are useful because they show details about how individuals and groups are using your courses and curriculums. You can determine if learners are taking and completing training assignments, how quickly they are working, and what scores they are receiving.

Create learner reports

Read learner reports

The table lists the specific information that appears in columns within learner reports. All column headings do not appear in all learner reports.

Using content reports

Content reports provide detailed information about the content you have uploaded to Adobe Connect. (Content can be in the following formats: PPT, PPTX, FLV, SWF, PDF, GIF, JPG, PNG, MP3, HTML, or ZIP.) For example, a content report about a PDF shows page name, number of times each page was viewed, and last date each page was viewed.

A content report showing question details enables you to view information about questions in a presentation (PPT or PPTX file). For example, you could select a presentation containing a question with five multiple choice answers. Running a content report showing question details allows you to see how many learners picked each of the five possible answers. This report is useful for refining the questions in your presentations. If you feel too many learners are passing or failing a presentation, use this report to determine which questions to make easier or more difficult.

Create content reports

Read content reports

The table lists the specific information that appears in columns within content reports. All column headings do not appear in all content reports.

Using virtual classroom reports

Virtual classroom reports provide details about how virtual classrooms are being used over time. Use the Virtual Classroom Report to see the names, enrollment dates, and completion status for learners in the classroom.

Use the Virtual Classroom Session Attendance Report to view data about a specific session within a virtual classroom. You can see details such as session duration, total number of attendees, attendee names, and the times attendees entered and exited. The information in this report helps you determine if the correct people attended a session and how long they remained in the room. You can also compare different sessions. For example, suppose that the same training course is offered in the same virtual classroom at two different times. By running a session report for each time, you can determine which one had higher attendance.

Create virtual classroom reports

Read virtual classroom reports

The table lists the specific information that appears in columns within virtual classroom reports. All column headings do not appear in all virtual classroom reports.

Using meeting reports

Meeting room reports show how meeting rooms are being used. The Meeting Room Summary Report enables you to get data about an individual meeting room over time and across sessions. You can obtain information including total unique number of attendees, number of unique sessions, and average duration of a meeting. This information can help you determine if meeting room activity is low. Conversely, if the report shows that a meeting room is busy, you could create more meeting rooms to better manage the workload.

The Individual Meeting Session Report enables you to view information about a specific session within a meeting room. You see details such as total number of attendees, total number of guests, and all attendee names. By comparing planned duration to actual session duration, you determine if a meeting ended sooner or later than planned. The information in this report also helps you determine if the correct people attended a specific meeting and how long they stayed in the room.

Create meeting reports

Read meeting reports

The table lists the specific information that appears in columns within meeting reports. All column headings do not appear in all meeting reports.

Using system usage reports

System usage reports show, from different perspectives, how your organization is using Adobe Connect. All of the reports can be filtered by specifying a date range. Adobe Connect system administrators typically create and use system reports.

The system reports are different from each other and provide distinct data. First, you select a type of system report: Meeting Sessions Usage, Meeting Usage, Individual Usage, Group Usage, Cost Center Usage, Full System Usage, Burst Pack Usage, Mobile Usage, Meeting Sessions, or Meeting Usage. Then, you are given specific options for the report you selected.

Meeting Sessions Usage report provides a summary of Meeting, Seminar, or Virtual Classroom sessions that happened over a period. The reported fields can be Meeting URL, Meeting Name, Meeting Host, Session Start Time, Session End Time, Session ID, Meeting Duration, Peak Participants, Total Participants, User Minutes, and Meeting Type. The report can be downloaded in a CSV format.

Meeting Usage report provides a summary of meeting activity over a period, graphically and in a tabular format too. For each date, it provides Peak Concurrent Meeting users and Total User Minutes. The report can be downloaded in a CSV format.

The Individual Usage report provides information about how a single user is interacting with Adobe Connect. The report includes total meeting minutes, total trainings completed, and total storage consumption. The report helps you determine how many meetings and training sessions a user has attended. The storage consumption number tells you which individuals uploaded the most content.

The Group Usage report shows many details about a group of users. The top of the report lists summary information about the group, including total number of members, total meeting minutes, and total consumption. The second section of the report lists the individual members and data for each, such as total meeting minutes, login status, and manager name. Run Group Usage reports for different groups to compare and see, for example, which groups are using Adobe Connect the most and least.

The Cost Center Usage Report shows how members of a specific cost center are using Adobe Connect. One section of the report lists individual members of the cost center and their system usage. Another section lists meetings billed to the cost center and details, such as total number of attendees and meeting owner name. The Cost Center Usage Report helps you track Adobe Connect minutes and costs. Run separate reports for different cost centers to compare their statistics. To get the same information as this report, that is run across all cost centers, rather than a single cost center, generate Consolidated Cost Center Usage report.

The Full System Usage report provides a high-level summary of Adobe Connect usage. Optionally, filter the report by group and/or by specifying a date range. System, meeting, and training summaries are provided on a single page. This report is useful for telling management and other departments how your organization uses Adobe Connect.

The Burst Pack Usage Summary report lists how many burst packs minutes your organization is using. (Organizations purchase burst pack minutes when they require more minutes in a particular time period.) The report also shows the number of active rooms and the peak number of users. Use this report to control usage and costs of Adobe Connect.

The Mobile Usage report provides details about users accessing Adobe Connect from smartphone and tablets. The two mobile-related reports that are available are Mobile System Usage Report and Mobile Device Information Report. These reports show the device types, the total number of unique users who have connected to sessions with a mobile device, the total number of minutes spent connected from a mobile device, and the peak concurrent value of total number of mobile users. It is possible to distinguish between meeting, seminar, and virtual classroom mobile minutes. Also filters can be applied for date ranges, so that the administrators are able to see some trends over time.

Create system usage reports

Understand the system usage reports

The table lists the specific information that appears in columns within system usage reports. All column headings do not appear in all system reports.

View and download account summary reports

When you click the Administration tab, the Account Summary page appears. On this page, you can click the Reports link to access several reports that summarize account information. Some reports are downloadable and others are not.

View Training Reports

This report summarizes learner quota information (number of learners compared with the number allowed).

Reports are available for accounts with the concurrent learner setup. These reports allow the Account Administrators to view information related to usage and license utilization.

The following information is available in the report, for a given duration:

• Peak concurrent learners using the account in the given period

• The numbers of users denied, during a given duration, due to concurrent users quota limit

These two reports can be seen at a granularity of days, weeks, or months. The reports can be downloaded as CSV files too.

View Meeting Reports

View and download Downloadable Reports

Interactions downloadable report data

This report summarizes user access. A unique transaction ID is generated each time a user attends a meeting, attends a seminar, views content, takes a course, or accesses a curriculum. The Interactions report presents the following data:

The Interaction report excludes certification numbers and max scores.

Users downloadable report data

This downloadable report lists users and associated profile attributes using data listed in the following table:

Data is generated in this view whenever a user creates, updates, or deletes a user.

If you select the Include Custom Fields option, custom information from user profiles is added to the report. When customizing user profiles, there are three mandatory fields (first name, last name, and e‑mail) and you can include up to eight additional custom fields. To customize user profiles, choose Administration > Users and Groups > Customize User Profile. Move the eight additional fields you want to include to the top of the list.

The Users report excludes the following information:

• Password, which is not stored in plain text.

• Time zone and language, which are not available in human readable form; for example, PST is 323.

  note: Deleted users do not appear in the Users report. Deleted users continue to exist in the Interactions report.

Assets downloadable report data

Data is generated in an Assets report whenever a user creates a meeting, event, seminar, curriculum, or course, or uploads content. The report lists the following data on system objects (such as meetings, content, and courses):

Questions downloadable report data

The Questions report lists responses to questions and quizzes from all the Adobe Connect applications. Data is generated in this report whenever a user answers a quiz question in a course or curriculum, answers a registration question, responds to a poll in a meeting or seminar, or adds a custom form to a meeting, seminar, course, or curriculum. The report provides the following information:

If a question has multiple answers, each answer is presented in its own row.

The Question report excludes the following information:

• Correct or Incorrect, which can be determined by checking for a nonzero score

• Date answered, which does not exist in the version 410 schema

Slide Views downloadable report data

The Slide Views report describes the slides or pages viewed by Adobe Connect users. Report data is generated whenever a user views content, a course, or a curriculum. The report provides the following data: