Fix Windows errors during Acrobat Reader updates

Last updated on Apr 2, 2024 | Also applies to Reader

Adobe Acrobat

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Issue

When you try to update Acrobat or Reader, you get an error.

Steps to troubleshoot

If using Adobe Acrobat Reader

Uninstall and reinstall Reader on your computer:

Uninstall Reader from your computer:
1. Open the Run command dialog by pressing the Windows key and the R key.
2. In the dialog, type Control Panel and click OK.
3. In the Control Panel, select Program and Features, and then select Reader from the list of installed programs.
4. Click Uninstall and follow the prompts to uninstall Reader.
Reinstall the latest version of Reader on your computer:
1. Go to the Adobe Reader Downloads page and click Download Acrobat Reader.
2. Allow the Download Manager sufficient time to download all necessary installation files. Then follow the prompts to install Reader.
Note:

If you face any problem, try using a different web browser.

If using Adobe Acrobat

Uninstall and reinstall Acrobat on your computer:

Uninstall Acrobat from your computer:
1. Open the Run command dialog by pressing the Windows key and the R key.
2. In the dialog, type Control Panel and click OK.
3. In the Control Panel, select Program and Features, and then select Acrobat from the list of installed programs.
4. Click Uninstall and follow the prompts to uninstall Acrobat.
Reinstall the latest version of Acrobat on your computer:
- Go to the Acrobat Download and installation help page, and then follow the link to download and install your version of Acrobat.
Note:

If you have an old version of Acrobat, reinstall Acrobat using the downloaded setup or DVD.

for IT admins

For details on how to configure and troubleshoot the Updater, see the Acrobat-Reader Updater Guide.

Common error messages

Like most Windows apps, Acrobat and Reader use Microsoft Windows Installer technology to install updates. An update can fail due to one of the following Microsoft Installer errors. If your error isn't listed here, check Windows Installer Error Messages on the Microsoft site.

Error	Title	Solution
1067	Update failed. The process terminated	Try to Download Acrobat Reader
1309	Error reading from file: <file location> OR Error attempting to open the source file: <file location>	See Error 1321 or 1309 \| Install \| CS4, CS5 \| Windows and Error 1309 when updating Adobe Acrobat
1310	Error writing to file: C:\Config.Msi.... Verify that you have access to that directory.	See Error "1310: Error writing to file: C:\Config.Msi..." \| CS4 products.
1311	Could not locate source file cabinet: [filename].	See Error 1311, 1335, or 2350 "Source file not found...data1.cab" when installing Adobe products \| Windows.
1321	The Installer has insufficient privileges to modify this file: c:\Windows\system32\Macromed\Flash\ FlashPlayerTrust\AcrobatConnect.cfg.	See Error 1321 or 1309 \| Install \| CS4, CS5, CS5.5 \| Windows.
1324	Volume invalid or the path contains an invalid character.	Use the Acrobat Reader and Acrobat Cleaner tool to remove traces of any previous installation. Then reinstall Adobe Acrobat Reader or Adobe Acrobat.
1327	Invalid drive	See Error 1327 \| "Invalid Drive" \| Install \| CS4, CS5, Acrobat, Reader. The error can appear if a drive is mapped to the user while the installer runs in a system context. Change the access permissions on the network folder to “write” for everyone to the shared folder or drive.
1328	Error applying patch to [filename]. Something else likely updated the file, and the patch can't modify it. For more information, contact your patch vendor.	See Error 1328: Error applying patch to file.
1335	The cabinet file '[filename]' required for this installation is corrupt and cannot be used. This error could indicate a network error, an error reading from the CD-ROM or a problem with this package.	The source cabinet is corrupt. See Windows Installer Error Messages.
1401, 1402, 1404, 1406	Could not [perform some action] for [key or value].	These errors occur when the Windows installer cannot modify the registry. Repair the current program installation using Add/Remove Programs in the Control Panel. Log in as administrator and access the appropriate registry key: (Acrobat) HKLM\Software\Adobe\Acrobat (Reader) Reader\<version> HKCU\Software\Adobe\Acrobat Reader\<version> Update the program again. See also: Error 1402 \| Error 1406 \| Acrobat, Reader.
1500	Another installation is already in progress. Complete that installation before proceeding with this installation.	See Error 1704 or 1500 \| Install, remove \| CS4 \| Windows.
1601	Out of disk space	Free up sufficient disk space on your primary disk and try updating.
1603	A fatal error occurred during installation or #_AdobeError_#1603	Shut down Microsoft Office and web browsers. Then, go to > Help > Check for updates in Acrobat or Reader. See also Error 1603 \| Install \| CS3, CS4 products.
1606	Could not access network location	Try using Microsoft Troubleshooter \| Windows 10, Windows 8/8.1/7. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you cannot resolve the problem after using the Troubleshooter, see Error 1606 \| Install \| Acrobat 8, 9 \| CS4.
1612, 1635	The installation source for this product is not available. Verify that the source exists and that you can access it. This patch package could not be opened. Verify that the patch package exists and that you can access it. Or, contact the application vendor to verify that it is a valid Windows Installer patch package.	Run Microsoft Installation Fixer Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you still see the error, use the Adobe Acrobat Reader and Acrobat Cleaner tool to remove traces of any previous installation, and then reinstall Adobe Acrobat Reader or Adobe Acrobat.
1618	Another installation is already in progress. Complete that installation before proceeding with this install.	Another install is in progress, and MSI is busy. Quit an installer or wait for the first one to finish.
1622	Error opening installation log file. Verify that the specified log file location exists and that you can write to it.	Stop and restart the Explorer.exe process using Windows Task Manager. For more information, see the Error opening installation log file. Verify that the specified location exists and is writable.
1624	Error applying transforms. Verify that the specified transform paths are valid.	This error indicates that your Acrobat/Reader installation was customized with the use of a Transforms (.MST) file. MST file could be missing from its original location or corrupted. This error can also occur when downloading and updating with the Adobe Application Manager. The error can be bypassed by downloading the update separately from installing it. That is, save the updater file locally (on your computer) and then run it in a separate step. To download and install the update, locate the latest update for Acrobat or Reader here: Adobe Acrobat Updates for Windows and macOS Select to download, or right-click, then Save or Save As to save the file to your computer. After downloading, locate the patch file on your computer and double-click the file to run the update. For Windows, patch filenames have a . MSP extension and are named for each product and update, such as AcrobatUpd11009. msp , AcrobatUpd1014.msp, or AdbeRdrUpd11007.msp.
1625	Update failed. Update not permitted by system policy. -OR- This installation is forbidden by system policy.	In Windows Explorer, go to C:\Program Files (x86)\Common Files\Adobe\ARM\1.0 Right-click AdobeARM.exe and choose Run As Administrator. In Reader or Acrobat, go to > Help > Check for updates. Follow onscreen instructions to complete the update.
1646	Uninstallation of the update package is not supported.	Use the Adobe Acrobat Reader and Acrobat Cleaner tool to remove traces of any previous installation, and then reinstall Adobe Acrobat Reader or Adobe Acrobat.
1648	No Valid sequence could be found for the set of patches.	Run Microsoft Installation Fixer. Try updating Reader or Acrobat. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you still see the error, use the Adobe Reader and Acrobat Cleaner tool to remove traces of any previous installation, and then reinstall Adobe Acrobat Reader or Adobe Acrobat.
1704	An installation of [product name] is suspended.	See Error 1704 or 1500 \| Install, remove \| CS4 \| Windows.
1706	No valid source could be found for [product name].	One or more of the installer files that the Updater downloaded cannot be found. Sometimes, you can browse for the resource by using Add/Remove Programs in the Control Panel and trying to repair the application. When the dialog appears indicating that the resource is unavailable, browse the needed file. You can also get the MSI either from your Installation disc or from www.adobe.com/downloads (Reader only).
1714	The older version of [product name] cannot be removed. Contact your technical support group.	Try using the Microsoft Fix it wizard, available at http://support.microsoft.com/kb/971187. The wizard updates the Windows registry so that you can usually uninstall previous versions of the program, or install or update the current version successfully. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you cannot uninstall, install, or update the program after using the Fix it wizard, see the solutions in Error 1714 \| Acrobat, Reader.
1722	There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.	See Error 1722 while installing or updating Acrobat or Acrobat Reader on Windows.
1921	Windows search could not be stopped. Verify that you have sufficient privileges to stop system services.	Stop the Windows Search service using Windows Tasks Manager: Right-click the Taskbar and then select Task Manager. On the Services tab, right-click Windows Search and then select Stop. Try installing Adobe Acrobat Reader.
2203	Database: C:\Windows\Installer\<filename>. Cannot open database file. System error - <number>.	See Error 2203 \| Install Creative Suite products or updates.
28000	Installation of the Acrobat Licensing Module has failed.	Error 28000 Acrobat \| How to prevent the rollback of Acrobat installation on Windows 64-bit

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