Click Start > Run.
Last updated on
May 24, 2023
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Also applies to Adobe Acrobat
What are crash reports?
In the event of an issue with Acrobat or Reader, you can submit crash reports through the Adobe Crash Reporter dialog. The Adobe Crash Reporter can collect a log of what the app was doing at the time the crash occurred. It uploads that information into a database, and the engineering team uses that information to analyze crashes and develop solutions.
If you don't see the Crash Reporter dialog appear, you may have selected an option to not show the dialog. Follow the steps below to set the preference to always show the crash report dialog.
How to set the preference to display the crash report dialog on Windows
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In the command prompt, type the following command, and press Enter.
REG ADD HKEY_CURRENT_USER\Software\Adobe\CommonFiles\CRLog /v "Never Ask" /t REG_SZ /d 0
Other possible values are:
Key Details Possible Values Action Never Ask Controls the display of the crash dialog 0 Show the crash dialog
1 Hide the crash dialog
Last Sent Status
Stores user action with the previous crash report
0 Don't send the previous crash report
1 Send the previous crash report
How to set the preference to display the crash report dialog on macOS
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Oct 14–16 Miami Beach and online